vs1789's commitment to responsible gaming
We believe entertainment is meaningful only when it is safe and in control. At vs1789 your protection is our top priority — find out how we help you play responsibly.
Why is responsible gaming important?
Online gaming is an enjoyable form of entertainment — but when it goes out of control, it can have a negative impact on personal, family, and financial life. vs1789 is committed to maintaining a safe and responsible gaming environment at all times.
We support every member on our platform so they can enjoy gaming purely as entertainment — without stress or financial risk. Remember: responsible gaming means setting your own limits.
vs1789's responsible gaming policy has been designed with the Bangladesh market in mind. We are always ready to provide you with accurate information and the tools you need.
Keep yourself protected
Our protection tools
vs1789 provides these tools to keep your experience safe. Contact our support team at any time to activate them.
Set a deposit limit
Set a maximum daily, weekly, or monthly deposit amount. Once a limit is set it takes effect immediately. Increasing a limit requires a 24-hour wait — this helps prevent overspending.
Session time limit
Decide in advance how long you will play in one session. When the time is up, the system will automatically prompt you to take a break. Taking breaks is essential for a healthy lifestyle.
Cooling-off period
Take a temporary break from your account — for 24 hours, 7 days, or 30 days. During this time you will not be able to log in or place bets. This is an effective step for mental wellbeing.
Self-Exclusion
If you feel that gambling is creating problems in your life, choose a longer-term self-exclusion — from 6 months up to permanent. While self-exclusion is active, the account cannot be reactivated.
Activity and spending history
View your gaming history, deposits, and withdrawals at any time from your dashboard. Monitoring your own financial activity is a key part of responsible gaming.
24/7 support service
Our Bengali-speaking support team is always ready for any issue or concern. Contact us via live chat or email — we will help you make the right decision.
Signs of problem gambling
Stay aware of these signs to protect yourself or someone you care about. If any one of the signs below appears in your life, please contact us.
Remember, asking for help is not a sign of weakness — it is a courageous step. vs1789 will always be there for you.
You are placing increasingly larger bets trying to recover money you have lost, and losing even more.
You are spending more time gambling while neglecting family, friends, or work responsibilities.
You are taking loans, spending savings, or unable to cover essential expenses because of gambling.
You have tried to stop gambling but cannot, or you keep failing to do so.
You are hiding the truth about your gambling from family or friends.
You feel anxious, irritable, or mentally uncomfortable when you are unable to gamble.
vs1789's commitments
Maintaining a safe and fair gaming environment is our responsibility. Here is what we uphold:
Age verification
Through strict verification we ensure that only players aged 21 and above can register and play on our platform.
Data protection and SSL encryption
We use modern SSL encryption to keep your personal and financial information secure. Your data is never shared with third parties.
Fair play assurance
All our games are operated through a fair and transparent process. Our goal is to guarantee impartial results with no manipulation or bias.
Responsible advertising
We never target minors or use advertising designed to lure vulnerable groups. Our promotions are always honest and responsible.
Round-the-clock Bengali support
For any matter related to problem gaming, our 24/7 Bengali-speaking support team will always be by your side — without judgment.
Fast and secure transactions
Deposits from ৳100 and withdrawals from ৳1,000 via bKash, Nagad, and Rocket — typically processed within 1 hour.
How does Self-Exclusion work?
Self-exclusion is a powerful tool that helps you take a temporary or long-term break from gaming. When you make the request, we action it immediately.
During self-exclusion you will not be able to log in to your account, place bets, or make deposits. To ensure your protection, we will also not send any promotional communications during this period.
Steps to self-exclude
Contact us via our 24/7 live chat or email [email protected] and submit your self-exclusion request.
Let us know your preferred exclusion period: 6 months, 1 year, 5 years, or permanent.
Our support team will lock the account and send you a confirmation message.
Once the period ends (except for permanent exclusion), you will need to complete a cooling-off period before reactivation.
Questions and answers about responsible gaming
Find answers to common questions. Visit our FAQ page to learn more.
Need help? Contact us now
If gaming has become a problem, you do not have to face it alone. The vs1789 support team will listen to you in complete confidence and help you take the right steps.
Our team includes Bengali-speaking support specialists who understand your situation and assist you with empathy.
Ways to contact us
24/7 live chat
Talk to us directly via live chat from any page on the site. Available around the clock in Bangladesh Standard Time (BST, UTC+6).
Enjoy safely — we are here for you
Play responsibly and enjoy the wide game collection at vs1789. We are always ready to help with any issue.
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