Frequently Asked Questions
vs1789 FAQ — All Your Questions Answered Here
From opening an account to withdrawing money via bKash — this page has complete answers to the most frequently asked questions from Bangladeshi players about vs1789.
We created this detailed FAQ page to make your experience at vs1789 as smooth as possible. Here you will find clear and straightforward answers on account registration, deposits and withdrawals via bKash and Nagad, bonus terms, slots and cricket betting rules, security measures and responsible gaming. If you cannot find an answer to your question, contact our 24/7 live chat support.
Account and Registration
Account and Registration
Questions about joining vs1789 and managing your account
To register at vs1789 you need an active mobile number, a username and a strong password. Provide accurate details as identity verification may be required at the time of withdrawal. The registration process runs entirely in English and takes just a few minutes.
No, each person may hold only one vs1789 account. Opening more than one account under the same person's name goes against our terms and conditions. Any such accounts identified will be closed and bonuses may be cancelled.
Click the "Forgot your password?" option on the login page and enter your registered mobile number. A verification code will be sent to you. Use the code to set a new password. If you have any trouble, contact vs1789 live chat support — you will get help quickly.
You must be at least 21 years old to open an account and take part in any game or betting at vs1789. This platform is strictly prohibited for minors. Proof of identity may be requested to verify age.
First make sure your internet connection is active and that you are using the correct username and password. Clear your browser cache and try again. You can also try visiting the vs1789 Login page directly. If the problem continues, let us know in Bengali via 24/7 live chat.
Deposits and Withdrawals
Deposits and Withdrawals
Questions about bKash, Nagad, Rocket and the payment process
At vs1789 you can currently deposit money via bKash, Nagad and Rocket. All three are the most widely used mobile banking services in Bangladesh and can be used from any smartphone or feature phone.
Deposits made via bKash, Nagad or Rocket are added to your vs1789 account almost instantly. It typically takes a few seconds to a few minutes at most. If it takes longer than 15 minutes, contact live chat with your transaction reference number.
The minimum deposit at vs1789 is ৳100 (across all payment methods). The minimum withdrawal amount is ৳1,000. These limits have been set with Bangladeshi players in mind so that everyone can participate easily.
Once a withdrawal request from vs1789 is approved, the money generally reaches your bKash, Nagad or Rocket account within 1 hour. This is one of the faster withdrawal options among online casino platforms in Bangladesh.
vs1789 does not charge any deposit or withdrawal fees itself. However, bKash, Nagad or Rocket may apply their own transaction charges according to their own policies — this is governed by the respective mobile banking service and is outside vs1789's control.
Log in to your vs1789 account, go to the withdrawal section, select Nagad, and enter your registered Nagad number and the amount. After submitting the request, the money is sent within 1 hour. Please note a minimum of ৳1,000 is required for withdrawal.
Games and How to Play
Games and How to Play
Questions about slots, cricket betting, live casino and mobile gaming
vs1789 offers betting on BPL and all major cricket tournaments. Both pre-match and in-play (live betting) options are available. Go to the cricket section, choose the match you want, select a market and set your bet amount.
Yes. vs1789 is fully mobile-friendly. You can access all games, betting and payment features directly from your smartphone browser. No separate app download is needed — the full experience is available right in your mobile browser.
RTP, or Return to Player, is a theoretical percentage indicating how much a game returns to players over the long term. For example, a 96% RTP means an average of ৳96 is returned for every ৳100 wagered. However, this is not a guarantee for any individual session — it is an average calculated over millions of spins.
Yes, vs1789 has a live casino section featuring games from top providers such as Evolution Gaming and Ezugi. You can play live roulette, blackjack, baccarat and many more games with real dealers. The live streaming is high quality and optimised for Bangladeshi players.
In the slots section you will find hundreds of games from various providers including Pragmatic Play, PG Soft and JILI. Pick the game you like, set your bet amount and spin. New players are advised to start with small bets. You can find detailed information about game categories on the vs1789 slots page.
The games available at vs1789 are developed by reputable game developers who verify their Random Number Generator (RNG) systems through independent third-party audits. This ensures that the outcome of every spin or round is completely random and fair.
Bonuses and Promotions
Bonuses and Promotions
Questions about the welcome bonus, wagering terms and offers
New members at vs1789 receive a 200% bonus on their first deposit, up to a maximum of ৳15,000. For example: depositing ৳1,000 adds a ৳2,000 bonus, bringing the total balance to ৳3,000. Depositing ৳16,000 adds the maximum ৳15,000 bonus, bringing the total balance to ৳31,000. A 25x wagering requirement must be met before the bonus can be withdrawn.
A 25x wagering requirement means the bonus amount must be wagered a total of 25 times before withdrawal. For example, if you receive a ৳2,000 bonus, you must complete bets equivalent to ৳50,000 (2,000 × 25). It is recommended that you read and understand the bonus terms and conditions in full.
The games eligible for bonus use depend on the terms of the specific promotion. Generally, slots games contribute 100% towards wagering, but different rules may apply for live casino or sports betting. Contact vs1789 live chat for more details.
The vs1789 VIP program has three tiers: Bronze — up to 0.4% weekly cashback; Silver — up to 0.8% weekly cashback; Gold — up to 1.2% weekly cashback. You can move up to higher tiers by playing regularly.
Yes, vs1789 offers attractive promotions during special occasions such as Eid, Pohela Boishakh, IPL and T20 World Cup. Check the vs1789 promotions page regularly or ask via live chat for the latest information on active promotions.
Security and Responsible Gaming
Security and Responsible Gaming
Questions about data protection, safe gaming habits and support
Yes, vs1789 uses SSL encryption technology to protect your personal and financial information. Your data is not shared with any third party. Full details can be found on our privacy policy page.
Yes. vs1789 offers a self-exclusion feature. You can temporarily close your account for a set period. Contact our 24/7 live chat support for this or visit our responsible gaming page.
Losing control over betting, playing more to recover losses, and hiding your activity from family or work — these can be signs of addiction. If you feel you have a problem, contact vs1789 support promptly and visit our responsible gaming page. You can also use our account restriction features if needed.
Yes, the vs1789 support team assists fully in Bengali. Bangladeshi players are served through live chat 24 hours a day, 7 days a week. Support is also available by email: [email protected].
As part of responsible gaming at vs1789, you can set your own daily, weekly or monthly deposit and betting limits. Contact live chat to activate this feature. Knowing your limits and sticking to them is the foundation of responsible gaming.
Still have questions?
Contact support — our Bengali-speaking team is with you 24/7.
Email: [email protected] | Hours: BST (UTC+6)