vs1789 Privacy Policy

Section 1

Introduction and Scope

Welcome to the vs1789 platform. This Privacy Policy ("Policy") explains how vs1789 (hereinafter "we", "us", or "Platform") collects, processes, stores, and discloses your personal information — when you use our website vs1789.cam and related services.

This Policy applies to all registered members, visitors, and prospective members. By using our services, you are considered to have accepted all terms of this Privacy Policy. If you do not agree with any part of this Policy, please refrain from using our platform.

Section 2

What Information We Collect

We collect various types of information for the purpose of opening your account and providing services at vs1789. These are described in detail below:

2.1 Registration and Identity Information

• Full name (complete name in Bengali or English)
• Date of birth (for age verification — only for those aged 21 or above)
• Valid email address
• Password (stored in encrypted form)
• Mobile number (for verification purposes)

2.2 Financial and Transaction Information

• bKash, Nagad, or Rocket account number (to complete transactions)
• Deposit and withdrawal history
• Bonus and promotion usage records
• Total betting and gameplay history

2.3 Technical and Device Information

• IP address and geographical location
• Device type (mobile, tablet, desktop)
• Browser and operating system information
• Cookies and session data
• Time spent on site and page visit information

2.4 Communication Information

• Live chat conversation records
• Messages and requests sent by email
• Complaint and review content

Section 3

Purpose of Using Your Information

vs1789 uses your personal information only for the following legitimate purposes:

3.1 Account Management and Service Delivery

We use your information to create and manage your account, verify logins, process transactions, and improve your gaming experience. This information is also essential for ensuring fast payment processing on deposits of ৳100 or more.

3.2 Security and Fraud Prevention

We review transaction patterns to prevent illegal activity, fraud, and money laundering. If suspicious activity is detected, we take immediate action and notify the relevant authorities where applicable.

3.3 Customer Support

Our 24/7 live chat and email support team uses your information to resolve any questions, issues, or complaints you may have as quickly as possible.

3.4 Compliance with Legal Obligations

We retain information to comply with applicable laws, regulations, and rules, and to meet the requirements of authorities in legal proceedings.

3.5 Product and Service Improvement

By analyzing your gaming preferences and behavior, we improve our platform, introduce new games and services, and create more relevant offers for you.

Section 4

Cookies and Tracking Technologies

Cookies and similar technologies are used on the vs1789 website to improve your experience and to operate the service properly.

You can control or delete cookies from your browser settings. However, please note that disabling certain cookies may cause some platform features to not work properly.

Section 5

Sharing Information with Third Parties

vs1789 does not sell your personal information or share it for commercial purposes. However, information may be shared with trusted third parties in specific circumstances:

5.1 Payment Processors

Information required to complete transactions via bKash, Nagad, and Rocket is shared with the relevant payment gateway providers. These organizations follow their own privacy policies and do not use your information beyond the purpose of the transaction.

5.2 Game Software Providers

Necessary session information is shared with game providers including Pragmatic Play, PG Soft, JILI, Spribe, and Evolution Gaming, as well as others, to operate the games on our platform. This information is used solely to ensure gameplay.

5.3 Legal Authorities

In cases involving court orders, government investigations, or legal obligations, we are required to share information with the relevant authorities. In such cases, we provide only the information that is legally required.

5.4 Technology and Hosting Partners

We use the services of trusted technology partners to manage secure servers, data storage, and cybersecurity. These partners operate under strict confidentiality agreements.

Section 6

Data Security Measures

vs1789 follows world-class technology and practices to ensure the security of your information:

Although we take the highest security measures, transmitting information over the internet is not entirely without risk. Keep your password strong and do not share it with anyone.

Section 7

Data Retention Period

vs1789 retains your information only for as long as it is necessary or legally required:

• Active account information: All information is retained for as long as the account remains active.
• Closed account information: Even after an account is closed, certain information may be retained for a set period in accordance with legal and regulatory requirements.
• Financial transaction records: Retained for the long term in accordance with financial regulations.
• Support conversations: Retained for a set period to ensure issue resolution and to improve service quality.

Once the retention period ends, your information is securely deleted or converted in a way that makes it impossible to identify any individual from it.

Section 8

Your Rights and Controls

As a vs1789 member, you have the following rights over your own information:

8.1 Right to Access

You can contact us at any time to find out what information we hold about you. We will respond to your request within a reasonable time.

8.2 Right to Correction

If any information we hold about you is incorrect or incomplete, you can request that it be corrected. Contact our support team and we will make the necessary changes promptly.

8.3 Right to Deletion

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations or ongoing disputes.

8.4 Right to Restrict Processing

You may object to your information being used for specific purposes. However, this may affect our ability to provide core services.

Section 9

Protection of Minors' Information

vs1789 is a responsible gaming platform. Our services are intended only for those aged 21 or above. We do not knowingly collect or store information from anyone under the age of 21.

If we become aware that a minor has registered on our platform, we will immediately close that account and securely delete all related information.

If a parent or guardian believes their child has opened an account on our platform, please notify our support team immediately.

Section 10

Policy Changes and Updates

vs1789 reserves the right to change and update this Privacy Policy as needed. For any significant changes, we will notify you in the following ways:

• A notice will be posted on the website
• A message may be sent to your registered email address
• A notice may be displayed at your next login

Continued use of our platform after any changes will be considered acceptance of the updated Policy. We therefore recommend reviewing this page regularly.

If you have any questions or concerns about any part of this Policy, please contact us.